On-Call Philosophy, Part 4: Runbook Quality as a Team Health Metric
A runbook that requires the on-call engineer to ask three colleagues for help is not a runbook — it's a treasure map. Runbook quality correlates with mean time to resolution in ways that are measurable.
A runbook that requires the on-call engineer to ask three colleagues for help is not a runbook — it's a treasure map. Runbook quality correlates with mean time to resolution in ways that are measurable.
Overview
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Series
Part of On-Call Philosophy (installment 4).
Related notes
Tags
- on-call
- runbook
- incident-response
- engineering-management
- reliability
Manish Bookreader
Electronics enthusiast, Embedded Systems Expert, Linux/Networking programmer, and Software Engineer passionate about AI, electronics, books, and cooking.
